Terms of Service
Effective Date: September 29, 2026
Welcome to Hustle X Cleaning. These Terms of Service govern your use of our website, your communication with us, and the cleaning services we provide.
By requesting or booking services with Hustle X Cleaning, you agree to these Terms of Service.
1. About Hustle X Cleaning
Hustle X Cleaning provides residential cleaning services in Coquitlam and surrounding areas in British Columbia, including the Tri-Cities and other service areas where availability permits.
Our services may include recurring residential cleaning, deep cleaning, move-in/move-out cleaning, organizing, and selected cleaning add-ons.
Hustle X Cleaning may use independent contractors or cleaning professionals to assist with the delivery of services.
2. Service Estimates and Pricing
Prices are based on information provided by the customer, including the approximate size of the home, number of bedrooms and bathrooms, condition of the property, requested service, pets, and selected add-ons.
Quotes and time estimates are estimates and may change if the actual condition or scope of the property differs materially from the information provided.
Any additional work requested by the customer may result in an additional charge.
Applicable GST will be added to taxable services where required.
Tips are voluntary and are not included in the quoted service price.
3. Booking and Access
Customers are responsible for providing accurate information about the property and ensuring that our cleaning professional can safely access the property at the scheduled time.
If a customer is not present, the customer must provide appropriate access instructions, such as a key, entry code, concierge instructions, or another agreed method.
Hustle X Cleaning is not responsible for delays or incomplete services caused by the inability to access the property.
4. Cancellation and Rescheduling
We require at least 48 hours' notice for cancellations or significant rescheduling whenever possible.
Late cancellations or missed appointments may be subject to a cancellation fee depending on the circumstances.
We understand that emergencies happen and will consider reasonable circumstances on a case-by-case basis.
5. Condition of the Property
Cleaning time and results can vary depending on the condition of the home.
The first cleaning may require additional time and detail to bring the property to an appropriate maintenance level for recurring service.
Excessive buildup, heavy grease, mold, biohazards, pest infestations, excessive clutter, or other conditions outside the normal scope of residential cleaning may require additional arrangements or may be declined.
Customers should disclose relevant conditions before the appointment so that we can determine whether the requested service can safely be provided.
6. Services and Limitations
The exact services included in a booking depend on the package and add-ons selected.
Unless specifically agreed otherwise, services may not include:
- Exterior window cleaning
- Power washing
- Carpet shampooing
- Removal of hazardous materials
- Removal of human or animal waste beyond ordinary household cleaning
- Handling of needles, sharps, or dangerous substances
- Moving heavy appliances or furniture
- Cleaning areas that cannot be safely accessed
- Cleaning requiring specialized equipment or licensing
Interior window glass and related areas may be available as an add-on where applicable.
7. Customer Responsibilities
Customers are responsible for:
- Securing valuables, cash, sensitive documents, jewelry, and other personal items.
- Informing Hustle X Cleaning of known hazards or conditions that may affect the service.
- Providing a reasonably safe working environment.
- Securing pets when necessary.
- Removing excessive clutter where it prevents reasonable access to surfaces.
- Informing us about delicate, damaged, antique, or specialty surfaces.
Hustle X Cleaning is not responsible for damage caused by pre-existing conditions, improperly installed items, defective materials, normal wear and tear, or surfaces that require specialized care that was not disclosed before service.
8. Payment
Payment is due according to the payment terms provided at the time of booking or invoicing.
Hustle X Cleaning may accept electronic payment methods including e-transfer and other payment methods made available to the customer.
Applicable taxes will be added where required.
9. Satisfaction and Quality Concerns
We want customers to be happy with their service.
If you believe something was missed or does not meet the agreed scope of service, please contact Hustle X Cleaning as soon as reasonably possible so we can review the concern and determine an appropriate resolution.X
Any quality follow-up is limited to the areas and services included in the original booking.
If you notify us within 24 hours after your service that an area included in your booking was missed or does not meet the agreed scope, we will return to re-clean the affected areas at no additional charge.
10. Property Damage
Customers should notify Hustle X Cleaning promptly if they believe damage occurred during a service.
Claims may be reviewed based on the circumstances, the condition of the property before service, the scope of work, and any available documentation.
Hustle X Cleaning maintains appropriate business insurance for its operations, subject to the terms, conditions, exclusions, and limits of the applicable insurance policy.
11. Communications
When you contact Hustle X Cleaning, request a quote, book a service, or otherwise communicate with us, we may contact you regarding your inquiry, booking, appointment, payment, service updates, or other matters directly related to your requested services.
These service-related communications are different from optional promotional or marketing communications.
12. SMS/Text Messaging
If you separately provide express consent to receive SMS/text messages from Hustle X Cleaning, you may receive messages relating to the messaging program for which you provided consent, including appointment reminders, service updates, customer support, promotions, special offers, or other messages described at the time of opt-in.
Message frequency may vary. Message and data rates may apply.
You can opt out of marketing or other SMS messages by replying STOP. For assistance, reply HELP or contact Hustle X Cleaning at contact@hustlexcleaning.com.
Phone: 778-551-1371
SMS consent is not required to purchase services or submit a service inquiry.
Your consent to receive marketing messages is optional and is not a condition of receiving cleaning services.
13. No Sharing of Mobile Information for Marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with service providers or subcontractors may occur where reasonably necessary to provide customer service or operate Hustle X Cleaning.
SMS opt-in information and consent will not be sold or shared with third parties for their own marketing purposes.
14. Website Use
Information provided on this website is for general informational purposes.
We make reasonable efforts to keep website information accurate, but services, availability, pricing, and other information may change without notice.
15. Third-Party Services
Hustle X Cleaning may use third-party services to operate portions of its business, including website hosting, scheduling, payment processing, customer relationship management, communications, and marketing.
Third-party services may have their own terms and privacy policies.
16. Privacy
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
17. Changes to These Terms
Hustle X Cleaning may update these Terms of Service from time to time.
The updated version will be posted on this website with a revised effective date.
18. Contact Us
For questions about these Terms of Service, our services, or your booking, please contact:
Hustle X Cleaning
Email: contact@hustlexcleaning.com
Phone: 778-551-1371
Website: www.hustlexcleaning.com
By requesting or booking services, you acknowledge that you have had an opportunity to review these Terms of Service.