Privacy Policy

How Hustle X Cleaning collects, uses, and protects your personal information.

1. Who We Are

Hustle X Cleaning (“Hustle X Cleaning,” “we,” “us,” or “our”) is a residential cleaning business operating in British Columbia, Canada. We provide residential cleaning services in Coquitlam and surrounding areas, including Port Coquitlam, Port Moody, Burnaby, New Westminster, Surrey, Langley, and other nearby areas where service is available.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request a quote, book a cleaning service, or interact with our advertising and social media pages.

Hustle X Cleaning

Website: www.hustlexcleaning.com

Phone: 778-551-1371

Email: contact@hustlexcleaning.com

2. Information We Collect

Information you provide directly

When you contact us, request a quote, or book a cleaning service, we may collect:

Your name
Phone number
Email address
City or service area
Cleaning service address
Number of bedrooms and bathrooms
Approximate property size
Type of cleaning requested
Preferred date or schedule
Information about pets
Access instructions, such as a key, lockbox, buzzer, or other entry instructions
Cleaning preferences or special requests
Information about areas of concern in your home
Other information you voluntarily provide to us
Information from advertising and social media platforms

If you contact us through Facebook, Instagram, or another advertising or social media platform, we may receive the information you provide through that platform, such as your name, phone number, email address, location, and information about the cleaning service you are looking for.

Information collected automatically

Our website or third-party platforms may automatically collect limited technical information, such as your IP address, browser type, device type, referring website, and pages visited.

We may use cookies or similar technologies provided by our website, advertising, or analytics providers.

You can manage or disable cookies through your browser settings.

3. How We Use Your Information

We may use personal information to:

Respond to quote requests and enquiries
Contact you by phone, text, or email regarding your enquiry
Provide estimates and quotes
Schedule and coordinate cleaning services
Provide cleaning services at your property
Communicate arrival times, scheduling changes, and service details
Coordinate access to your property
Send invoices and process payments
Follow up regarding the quality of our services
Request reviews or feedback
Send occasional promotions, reminders, or information about our services where permitted by law
Improve our services and customer experience
Manage our business and maintain appropriate business records
Meet legal, accounting, insurance, and regulatory obligations
Protect our business, clients, contractors, and property
Resolve disputes or establish or defend legal claims

4. Consent to Contact You

When you provide your contact information to Hustle X Cleaning through our website, social media, advertising forms, phone, text message, email, or another method, you consent to us contacting you regarding your enquiry or requested services.

This may include phone calls, text messages, and emails relating to:

Your quote
Scheduling
Booking confirmations
Arrival or access arrangements
Service questions
Invoices and payments
Follow-up regarding your cleaning
Review requests

Where required by law, we will obtain appropriate consent before sending commercial electronic messages or other marketing communications.

You may withdraw your consent to marketing communications at any time. Withdrawing marketing consent does not prevent us from contacting you when communication is reasonably necessary to provide a service you have booked or to meet our legal or contractual obligations.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We may share limited personal information when necessary to operate our business and provide your cleaning service.

When a cleaner is assigned to your cleaning, they may receive information reasonably necessary to perform the service, such as:

• Your name

• Service address

• Phone number

• Access instructions

• Cleaning instructions or preferences

• Information about pets or other relevant property details

Cleaners are expected to keep client information confidential and use it only for legitimate business purposes related to providing the service.

Service providers

We may use third-party companies or service providers to support our business, such as:

• Website hosting providers

• Email and communication providers

• Payment processors

• Advertising and social media platforms

• Accounting or tax service providers

• Other providers necessary to operate our business

These providers may receive only the information reasonably necessary for them to perform their services.

Legal and protective disclosures

We may disclose personal information when required or permitted by law, including when necessary to:

• Comply with a court order, subpoena, or lawful government request

• Meet tax, accounting, insurance, or regulatory requirements

• Establish, exercise, or defend a legal claim

• Respond to an insurance claim

• Protect the safety of a person or property

• Investigate suspected fraud, misuse, or unlawful activity

6. Where Your Information May Be Stored

Some third-party service providers we use may store or process information on servers located outside Canada, including in the United States.

When personal information is processed outside Canada, it may be subject to the laws of the country where it is stored or processed, including lawful access by government authorities.

We take reasonable steps to select service providers that provide appropriate safeguards for personal information.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain business and financial records, and to meet legal or regulatory requirements.

Client and financial records may be retained for the period required under applicable Canadian tax and business record-keeping requirements.

Information such as property access instructions, lockbox codes, or other sensitive access information will be retained only for as long as reasonably necessary to provide the service and manage the client relationship.

When personal information is no longer required, we may securely delete it or otherwise dispose of it appropriately.

8. How We Protect Your Information

We take reasonable measures to protect personal information against unauthorized access, use, disclosure, loss, or theft.

These measures may include:

• Limiting access to personal information to people who need it for legitimate business purposes

• Using password protection on accounts and devices where appropriate

• Limiting the information provided to the cleaners to what they reasonably need to perform a service

• Using reputable third-party providers for payment processing where applicable

• Removing information when it is no longer reasonably required

However, no method of storing or transmitting information over the internet is completely secure. We cannot guarantee absolute security.

9. Your Privacy Choices and Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Withdraw consent to marketing communications

• Request deletion of personal information, subject to legal or business record-keeping requirements

• Ask questions about how we collect, use, or disclose your information

• Make a privacy-related complaint

To make a request, contact us at:

Email: contact@hustlexcleaning.com

Phone: 778-551-1371

We will respond to privacy requests within a reasonable period and in accordance with applicable privacy legislation.

To stop receiving marketing text messages, you may reply STOP where that functionality is available. You may also contact us directly.

You may unsubscribe from marketing emails by using the unsubscribe option provided in the email or by contacting us.

10. Children

Our services and website are intended for adults.

We do not knowingly collect personal information from children for the purpose of providing our services. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the information.

11. Third-Party Websites and Platforms

Our website, social media pages, advertisements, or communications may contain links to websites or services operated by third parties.

Those third parties have their own privacy policies and practices. Hustle X Cleaning is not responsible for the privacy practices of websites or services that we do not operate.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

12. Applicable Privacy Laws

Hustle X Cleaning handles personal information in accordance with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).

Where our communications constitute commercial electronic messages, we also seek to comply with Canada’s Anti-Spam Legislation (CASL).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, privacy practices, or applicable laws.

The updated version will be posted on our website with a revised “Last Updated” date.

If we make a material change to how we collect, use, or disclose personal information, we will take reasonable steps to notify affected individuals where required.

14. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Hustle X Cleaning

Email: contact@hustlexcleaning.com

Phone: 778-551-1371

Website: www.hustlexcleaning.com

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC).